Refund policy
Our Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not, please review the guidelines below to ensure a smooth return process.
Return Eligibility
30-Day Return Window: Eligible items may be returned within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
Final Sale Items
Items marked as final sale are not eligible for return or refund. If you have questions about a final sale item, please contact us at support@girlfrnds.com
Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or item, please return the original item for a refund and place a new order separately.
Return Shipping
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Customers are responsible for arranging and covering return shipping costs, unless otherwise stated.
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We recommend using a trackable shipping method, as we are not responsible for lost or untracked returns.
How to Start a Return
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Contact Us: Email support@girlfrnds.com within 30 days of delivery with your order number and reason for return.
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Receive Return Approval & Instructions: Once approved, we’ll provide return instructions, including the appropriate return address.
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Ship Your Return: Securely package the item and ship it using a trackable method.
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Send Tracking Info: Email your tracking number to support@girlfrnds.com so we can monitor the return.
Refunds:
Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds will be issued to the original payment method within 5–10 business days.
Questions:
If you have any questions about this policy, please contact us at support@girlfrnds.com